FQA

Stained Glass Care & FAQs

How do I look after my stained glass?

Over time, the lead and solder on your piece may naturally dull or oxidise. To keep it looking its best, a light polish will restore the shine.

  • For standard silver/black finishes: I recommend using a high-quality carnauba-based wax (such as Mothers California Gold).

  • For copper-patina pieces: A dedicated finishing compound (like Clarity) works best. Always apply gently with a soft cloth and follow the specific product instructions. Please handle all glass art with care.

Does your work contain lead?

Yes. Traditional stained glass techniques require a lead-tin solder, and some larger pieces are framed in lead "cames." Because of this, you should always wash your hands thoroughly after handling your artwork. Please ensure pieces are displayed out of reach of children and pets.

Why is shipping expensive?

I typically ship via Royal Mail or tracked couriers. Shipping costs are calculated based on both weight and the dimensions of the parcel. Because glass and metal are inherently heavy and require significant protective packaging to arrive safely, postage reflects these costs. If the actual cost of postage and packaging is significantly lower than what you were charged at checkout, I am happy to refund the difference.

Do you ship internationally?

Yes, however, please note that international customers are responsible for any VAT, customs duties, or import taxes levied by their home country upon the arrival of the package.

What happens if my item is lost or damaged?

Insurance: All orders are sent with standard carrier insurance. If you are purchasing a high-value piece and would like extra cover, please contact me before ordering.

  • Damage: In the unlikely event that a piece arrives damaged, please contact me immediately. I will require clear photos of both the damaged item and the external packaging to file a claim. You may choose to keep the damaged piece for a partial refund or return it for a full refund.

  • Loss: While I cannot be held responsible for packages lost by the carrier, I will do everything I can to help you track the item or provide the necessary documentation for a claim.

Will the botanical colours fade?

Yes. My botanical pieces use real, pressed plants without artificial dyes or preservatives. Over time, they will naturally fade to beautiful earthy tones of tan, brown, or cream. To preserve the colour for as long as possible, avoid hanging these pieces in direct sunlight, as UV rays can cause them to fade significantly in just a few days.

Do you offer returns or custom work?

  •  Returns: As each piece is handcrafted (and often made to order), I do not offer returns. Please review all photos and descriptions carefully before purchasing.

  • Commissions: I am currently accepting a limited number of custom orders! If you have a specific idea, please get in touch with your preferred subject, dimensions (in cm), and budget. I value creative freedom in my work to ensure the final piece feels authentic to my style.

  • Wholesale: I am not currently looking for wholesale or consignment partners.

How should I hang my piece?

For security, I recommend hanging your art from sturdy nails or screws fixed into the wall or window frame. You can also use existing window hardware, such as sash locks.

Note: I strongly advise against using suction cups. Changes in temperature and condensation on the glass can cause them to fail, which may result in your piece falling and breaking.